FAQs

  • Survey Example Thumbnail

    Complete Survey Design & Distribution

    Categorized survey questions/measures intended for gathering objective, and subjective, data that can be analyzed to highlight both specific and contextual areas with improvement opportunities.
    From a Template or Custom Design
    Deploy Privately or Publicly
    Use Continuous and/or Likert Scales
    Send Reminders
    Full Results Analysis
    Priorities Example Thumbnail

    Determine Order Among Competing Priorities

    Use a Priorities survey to understand and analyze what your respondents care about most.  Prioritize research and development, projects, capabilities, initiatives, event characteristics, etc.
    From a Template or Custom Design
    Deploy Privately or Publicly
    Attach Alternative PDFs
    Drag-n-Drop Prioritization
    Concise Analytics
    Vote Example Thumbnail

    Find Out What They Want

    Use a Voting survey for a straightforward and traceable method to receive and count respondent selections among two or more competing alternatives.
    From a Template or Custom Design
    Deploy Privately or Publicly
    Attach Alternative PDFs
    Simple Checkbox Selection
    Concise Analytics
  •  Getting Started
    Survey Example Thumbnail

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  •   Ranx Dashboard
    1

    The MyRanx dashboard provides a list of all ranx survey models grouped by type (Survey, Priorities, or Vote) either under devlopment, approved for release, deployed for responses, or complete.

    This dashboard is a snapshot of all non-archived ranx survey models in your account.

    This view shows you the response metrics of deployed and completed surveys and gives you link buttons to continue editing un-deployed surveys or to access the analysis results of deployed and completed surveys.

    Ranx Dashboard Overview
    2

    See below for how to read the elements of each ranx survey in your dashboard.

    Ranx sends you email updates about survey approval workflows, scheduled-deployment surveys, and when surveys reach their completion dates with links to edit pages or analysis results.

    Ranx Dashboard How-to-Read

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  •  Response Lists
    1

    Your Respondents Lists page is where you add and manage your Private survey distribution lists.

    Adding respondents lists can be achieved by a few methods:

    1. Using the 'Upload New List' method, you can paste an entire formatted list of respondents into an excel-style table and upload them all at once. The new list will appear in your 'My Lists' field where you can edit the list name.
    2. You can use the 'Add List' method, and enter a new list name first. Then you can either add respondents one at a time via the 'Add Single' button, or paste them into an excel-style table via the 'Add Multi' button as in the previous method.
    3. Regardless, you need a List defined and selected in the 'My Lists' section to add/edit/delete list members.

    Your respondents lists will be limited to the number of respondents per survey defined by your subscription model. Each entry/upload method will check for properly formatted email addresses and phone numbers, and will discard duplicate contact entries.

    Response Lists Overview

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  •  Survey Builder
    1

    The Survey Editor is the nerve center of building and deploying a ranx survey.

    The image below is the landing screen after either copying a template to your account or adding a new/custom survey from your MyRanx dashboard. The initial fields presented come directly from your new/custom entries or from the template copied.

    1. Once deployed, all surveys are redeployable (either to an Free recipient, to the original list, or to a new respondent list. You can manage additional deployments from the 'Manage Survey' toolbox within the 'Analytics' page.
    2. This could also be accomplished with a Public survey where you send survey links after a service.

    Additional fields become available in the workflow once a survey has been Approved.

    Survey Builder Overview

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  •   Analytics
    1

    This is what we're here for! Everything leads to delivering you decision quality analytics so you know where to focus your efforts to address any difficient trends in your survey results and maximize your performance.

    The top portion of the analytics page focuses on the Net Ranx Score and respondent participation metrics.

    • The Net Ranx Score is your survey performance snapshot. Ranging from 0 - 100, it is the result of all measure/question responses, their respective rankings, and the rankings of the survey categories.
    • Responses counted toward the Completion Rate must have accessed the survey, interacted with the survey, and then submitted the survey as complete.
    Analytics Overview

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  •   FAQ Knowledge Base
    • Subject: Adding/Managing Account Users
      • Question: How do my new users confirm their accounts and access Ranx?
        • Answer: After you add a new User on the Manage Users page, the new User will receive an account confirmation message to the email address you provide. After clicking the confirm account link they will be directed to set their account password add an SMS capable phone number if they choose. Once complete, they will have full access to your Ranx subscription and any existing surveys in your account.
      • Question: How do I add a new user to my account?
        • Answer: If you have a Business or Enterprise subscription you can use the Manage Users page to add/delete/update your account users.
    • Subject: Using Templates
      • Question: How do I add a template survey to my account so I can edit and/or deploy it?
        • Answer: Visit the Templates page to find and preview available templates. Select the Copy button of a desired Template and it will be copied to your account for editing and deploying. If you need help designing a new Survey or Template, please submit a question/request via the FAQ page and we will get to work.
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